About the Job

We are seeking applicants tojoin us as part of the dynamic frontline service team at Service Centre.

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests onpolicy related matters queries/ requests (Life and General Insurance) within stipulated time;
• Ensureunresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders,Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/ complaints with a good closure within the operational turnaround time
• Other incidental “ad hoc” duties to ensuresmooth functioning of various touchpoints such as assisting Digital Comms and Call Centre; 
• May be rotated amongst the different Service Centres
• Undertake projects or other responsibilities as assigned

What we are lookingfor

• GCE ‘A’ / Diploma/ Degree holder from recognized institution; Applicant withprofessional insurance certifications such as BCP, PGI, M5, M9, M9A and HealthInsurance will be advantageous.
• Those without experience are welcome to apply as training is provided
• A teamplayer with good writing, interpersonal and communication skills.
• Applicant must be comfortable to work in Frontline Environment
• Meticulousand detail-oriented
• Possesses good written and verbal communication skills
• Proficient in MS Office applications Excel and Word
• Work independently as well as in a team
• Able to adapt in a fast-paced environment

Interest applicants, pls email updated resume to [email protected]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599