Responsibilities:

1. Customer Communication:

• Handle inbound and outbound telephone calls in a professional and friendly manner.
• Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
• Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
• Maintain a positive, helpful attitude in all interactions with customers.

2.  Administrative Support:

• Perform general administrative tasks as assigned, including data entry, filing, and document management.
• Update and assist in processing requests as needed.
• Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
• Ensure information of customers is accurately recorded in the system.

3.     Problem Resolution:

• Act as a liaison between callers and internal departments to resolve issues or concerns.
• Escalate unresolved issues to the appropriate department or supervisor for further assistance.
• Follow up on requests to ensure satisfaction and timely resolution.

Requirements:

• Strong communication skills, both written and verbal.
• Previous experience in customer service or a similar role is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills with a keen attention to detail.
• Excellent organizational skills and ability to prioritize tasks.
• A positive, proactive attitude with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Diploma or Degree in any Discipline
• Prefer to have experience handling customer inquiries via phone and email.

Others:
Working hours: Mon-Fri: 8.30am – 6.00pm

Salary: up to $15 per hr

Position: Customer Service Temporary Worker
Location: Woodlands Civic Centre
Duration: Till End Year (Dec 2026)

Reports To: Centre Manager / Supervisor

Interest applicants, pls email updated resume to [email protected]

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599