JOB DESCRIPTION

• Answer customer inquiries via phone, email, or chat
• Provide timely support and accurate information
• Log and resolve customer issues professionally
• Process transactions, bookings, or service requests
• Follow up with customers to ensure resolution satisfaction
• Escalate complex issues to relevant departments
• Maintain CRM records and update customer logs
• Support service recovery and build positive customer relationships
• Collect feedback to improve customer experience
• Work with teams to enhance customer service processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong attention to detail, organization, and time management skills
• Entry-level candidates are welcome to apply; training will be provided

EA License Number: 25C2980

Disclaimer:

By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore’s PDPA. Your application may be considered for this and other suitable roles.