Key Responsibilities:

• Answer customer enquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information and prompt support to ensure a positive customer experience
• Log and resolve customer issues professionally and efficiently
• Process transactions, bookings, and service requests with accuracy
• Follow up with customers to confirm resolution and ensure satisfaction
• Escalate complex issues to the relevant departments promptly
• Maintain CRM records and keep customer logs up to date
• Support service recovery efforts and build positive long-term customer relationships
• Collect customer feedback to identify areas for improvement
• Collaborate with internal teams to continuously enhance customer service processes

Requirements:

• Minimum Diploma and above
• Strong attention to detail, organisation, and time management skills
• Entry-level candidates are welcome to apply — training will be provided

EA License Number: 25C2980

Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.