Company Overview

The Write Connection (TWC) is a premier MOE-registered English enrichment brand that specialises in teaching English, writing, and thinking skills. Since 2012, TWC has employed a matchless methodology in teaching English that has earned great respect from both educators and customers. With 12 centres across Singapore, TWC aim to set a high standard in the teaching of English and writing. With many success stories behind us, we strive to lead generations of students to become confident and effective users of the English language.

Job Summary

Customer Service Officers at The Write Connection deliver premium service by engaging customers, managing sales, and supporting centre operations to ensure a smooth and positive experience for students and parents.

Responsibilities

Sales and Customer Service

Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions
Promote TWC programmes to both new and existing customers to drive enrolment and retention
Build and maintain positive relationships with customers to enhance satisfaction and loyalty
Respond promptly and effectively to phone and email queries to resolve customer needs
Process sales transactions accurately and efficiently to support centre revenue goals

Administrative Duties

Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations
Manage centre inventory and handle simple logistics tasks to maintain resource availability
Perform filing and other administrative duties as assigned to support centre administration

Required competencies and certifications

Minimum GCE 'A' levels or Diploma qualification
At least 2 years of relevant customer service experience, preferably in enrichment centre settings
Proficient in Microsoft Office Suites (Excel, PowerPoint, Word)
Excellent spoken and written English communication skills to interact effectively with customers and colleagues
Strong organisational skills with attention to detail to manage scheduling and administrative tasks
Demonstrated ability to deliver effective and efficient customer service
Professional work ethics including integrity, professionalism, and commitment to excellence
Willingness to be trained according to TWC ethos and SOPs
Ability to work independently and collaboratively as part of a team
Flexibility to be deployed to different centres as operational needs arise

Preferred competencies and qualifications

Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity

Other Information

Work Hours

Full-time, 5-day week including one weekend day.
Weekdays: 12.30pm to 9.30pm (with one hour meal break).
Saturday or Sunday: 8.30am to 6.30pm (with one hour meal break).
One weekday off and one weekend off per week.
Approximately 2-hour meeting weekly.

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

What we offer

Competitive remuneration and performance-based incentives
Opportunities for professional development and growth within the company
A vibrant, dynamic, and collaborative team environment fostering innovation and excellence

Staff Benefits