Customer Service Officer
Customer Service Officer
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Job Description & Requirements
Join an established, dynamic F&B Group with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005. This role provides critical support to the Catering Sales team, ensuring smooth processing of client orders and accurate data management.
Key Responsibilities
- Process incoming sales orders accurately and promptly in the CRM system
- Assist the Sales Executives in preparing quotations, order confirmations, and invoices
- Coordinate with the kitchen and logistics teams to ensure order details are correctly communicated and executed
- Maintain and update customer information and sales data for tracking and reporting purposes
- Support the sales team with administrative duties, including scheduling, filing, and document preparation
- Handle basic client inquiries and redirect complex queries to the relevant Sales Executive
- Ensure compliance with company SOPs for data accuracy and service delivery
Requirements
- Minimum 1–2 years of experience in administrative, sales support, or coordination roles; experience in F&B is an advantage
- Proficient in Microsoft Word, Excel, and Outlook
- Organized, detail-oriented, and able to handle multiple tasks efficiently
- Strong communication and interpersonal skills; able to work effectively in a team environment
- Preferably conversant in Mandarin to coordinate with Chinese-speaking staff and subcontractors
- Quick learner with a proactive and positive attitude
- Immediate availability preferred
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EATZ CATERING SERVICES PTE. LTD.
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