Job holder is to handle all sales support and customer service activities of assigned Singapore accounts. The position will be based in Singapore.

Main Job Tasks and Responsibilities

- Attend to inquiries regarding product availability, pricing, delivery surcharges and lead time

- Work with Sales to understand and execute pricing/Margin/ supply / payment and any assigned customer account related issues.

- Manage the order-to-delivery process to ensure smooth delivery, including
coordination with customer, Sales, global supply team, as well as local delivery agents

- Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and supply limitations

- Order follow-up activities, including submission of delivery notes for invoicing , chase and monitor outstanding payment

- Maintain continuous and positive rapport with customers, monitor account
performance and any changes in assigned customer accounts

- Aware of and participate in maintaining and improving organization quality and environmental management system and process and the prescribed compliance obligations

- Understand organizational significant environmental aspects and related actual or potential environmental impacts associated with the work

Must-Have Criteria

- Full hands-on Order Management experience (Minimum 5 - 7 years)

- Excellent interaction capabilities and a proactive communicator

- Diploma level and above

- Proactive and takes initiatives to solve issues and deliver results

Desirable attributes

- He/ she needs to have good attitude and right expectation

- Customer service being frontline service employees, play a fundamental role in a company's assessment of service quality, her/his positive behaviors are highly correlated to customer overall satisfaction and influences customer perceptions of the service delivered

- Moreover, working in marine industry, ships are constantly moving yet have fixed schedule for port of call, he/she needs to have sense of urgency, response fast, be able to deliver 24/7 service

- He /she needs to have good time management, meticulous and methodical, be a good team player, ready to back up other team-mate's work anytime


Education and Experience

- Degree or Diploma holder in Supply Chain/Business/sales and marketing

- Minimum 5 - 7 years relevant working experience in sales support, supply chain or customer service

- Able to handle full cycle of order fulfilment and order management

- Experience in marine industry is an advantage, but not mandatory

- Strong in Excel and other MS office applications

- Self-motivated, confidence, ability to work independently and effective in communication

- Proficient in English, both written and spoken

Phoebe Woo (R25142324)

Senior Recruitment Consultant - Marine