Key Responsibilities

• Handle to all inbound calls, emails, and chat messages from customers promptly and professionally.

• Schedule and confirm vehicle service, maintenance, and other appointments.

• Promptly follow up on open cases to ensure timely closure.

• Attend to customer complaints and escalate complex cases to relevant department managers.

• Identify customer issues and route the case to the appropriate sales or service department.

• Maintain accurate records of daily cases attended and escalate recurring issues where necessary.

• Support outbound campaigns including service reminders and recalls when required.

• Collaborate with different departments to resolve customer queries efficiently.

• Uphold and maintain high service quality at all times.
  

Key Requirements

• Min. 2 years of experience in a customer service, call centre, or relevant.

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• Prior experience in the automotive industry is highly advantageous.

• Basic knowledge of automotive products, services, and terminology is a bonus.