Key Responsibilities:

• Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels
• Deliver prompt, accurate, and professional responses that consistently meet and exceed customer expectations
• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of service quality
• Process transactions, bookings, and service requests accurately and in a timely manner
• Follow up proactively with customers to confirm resolution, ensure satisfaction, and build lasting positive relationships
• Escalate complex or sensitive issues to the relevant departments with clear context and appropriate urgency
• Maintain accurate and up-to-date CRM records, customer interaction logs, and service documentation
• Support service recovery efforts by identifying root causes of recurring issues and recommending practical improvements
• Collect and consolidate customer feedback to identify trends and contribute to continuous service enhancement initiatives
• Collaborate with internal teams to streamline customer service processes and uphold consistent service standards across all touchpoints

Requirements:

• Minimum Diploma and above
• Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences
• Patient, professional, and solutions-focused with the ability to stay composed under pressure
• Able to multitask effectively and adapt to a fast-paced, customer-facing service environment

EA License Number: 25C2980

Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.