Job Description 

· Provide essential support to the sales team

· Enhance customers experience and engagement by providing service information and resolving any service problems

· Maintain and develop close relations with existing customers and vendors

· Coordinate closely with all parties to provide good service to our customers

· Liaise with overseas agents

· Follow up closely with vendors and customers to ensure smooth delivery of goods/shipments

· Declaration of permit with zero error

· Manage documentation for billing and closing of job files after completion of shipments

Requirements

· Min 2 years of customer service experience

· Proficiency in both English and Chinese as there is a need to communicate and liaise with counterparts in China

· Excellent interpersonal and communication skills

· Strong networking abilities

· Critical thinking skills

· Proactive and able to work efficiently