Customer Service Executive – Airfreight & Logistics

• $3,500 – $4,000 Basic + Variable Bonus + AWS
• 5-day work week, Monday – Friday, 9:00am – 6:00pm
• 70 Alps Avenue
• Exposure to international airfreight and freight forwarding operations
• Work with shipments across high-tech, aviation, aerospace and e-commerce sectors

About the Company

A well-established freight forwarding and logistics company with over 20 years of industry expertise, serving high-tech, aviation, aerospace and e-commerce sectors. The company specialises in handling sensitive, dangerous and high-value cargo, providing reliable port-to-door logistics solutions.

About the Role

We are looking for a customer-focused Customer Service Executive to join the airfreight logistics team. You will be responsible for managing customer enquiries, bookings, shipment documentation and tracking while coordinating closely with airlines, overseas agents and internal operations teams.

✈️ Your Responsibilities

• Handle customers' airfreight enquiries and process bookings accurately
• Coordinate with airlines, overseas agents and internal operations teams to ensure smooth and timely cargo movement
• Prepare and verify shipping and freight documentation according to regulatory and company requirements
• Proactively track shipments and provide customers with timely and accurate status updates
• Investigate customer concerns and resolve shipment and service issues promptly
• Maintain accurate operational and customer records
• Support daily logistics activities and contribute to continuous improvement in service quality
• Ensure customers receive professional and responsive service throughout the shipment process

🎯 What We’re Looking For

• Customer service experience within the airfreight, freight forwarding or logistics industry
• Good knowledge of airfreight shipment processes and documentation
• Proficient in Microsoft Office applications

🚀 Ready for Your Next Logistics Career Move?

If you have experience in airfreight or freight forwarding and enjoy working with customers, airlines and logistics partners, this is a great opportunity to grow your career in an international logistics environment.

Apply now and take the next step in your airfreight career!