Customer Service Executive (Freight Forwarding)

💰 Salary: Up to S$4,500 Basic + Variable Bonus
🗓 Working Days: Monday – Friday, 8:30AM – 5:30PM
📍 Location: Vision Exchange

Take Ownership. Drive Service Excellence. Lead Shipment Coordination.

We are seeking an experienced Senior Customer Service Executive with a solid background in freight forwarding to manage end-to-end shipment coordination and deliver outstanding service to our customers.

Reporting directly to the Customer Service Manager, you will be the primary point of contact for customers, ensuring shipments are handled efficiently, accurately, and in compliance with industry standards and regulatory requirements.

If you thrive in a fast-paced logistics environment and take pride in precision and service excellence, this role is for you.

🚢 Key Responsibilities

• Serve as the main point of contact for customers on sea freight shipments and enquiries

• Coordinate import, export, and cross-trade shipments according to customer requirements

• Manage full shipment lifecycle including:

  • Booking

  • Arrival notice

  • Documentation

  • DG declaration

  • Transportation

  • Tracking

  • Fumigation and insurance

• Process import and export customs clearance

• Prepare and support rate quotations and service proposals

• Liaise with carriers, forwarders, warehouses, transport providers, overseas agents, and internal teams

• Ensure accuracy of shipping documentation (BL, Switch BL, invoices, permits, etc.) including verification of shipping costings

• Register customer records and shipment data in system

• Monitor shipment status and proactively update customers on delays or issues

• Resolve shipment issues and service-related complaints professionally

• Ensure compliance with regulatory requirements and company SOPs

• Prepare operational and service performance reports

• Participate in process improvement and service quality initiatives

🎯 Requirements

• Diploma in Logistics, Supply Chain, Business or related field

• 2 years of experience in the Freight Forwarding industry

• Good knowledge of shipping documentation and Incoterms

• Solid understanding of freight forwarding procedures

• Experience using Freight Management Systems

• Ability to manage multiple shipments and meet tight deadlines

If you are an experienced freight forwarding professional ready to take on a senior role with greater responsibility and visibility, we welcome your application.

Apply now and elevate your logistics career.