Key Responsibilities:

• Handle incoming calls, messages, and emails from customers.
• Follow up with existing customers to ensure satisfaction and repeat business.
• Process and track orders, returns, and exchanges.
• Update payments and generating basic report
• Maintain accurate customer records and update CRM system.
• Resolve complaints promptly and professionally.
• Support sales team with account management and event coordination when needed.
• Have basic knowledge of shoppee and lazada

Requirements:

• Minimum GCE ‘O’ Level / Diploma or equivalent.
• 1–2 years of experience in customer service or sales support preferred.
• Good communication and interpersonal skills.
• Able to multitask and work under pressure.
• Proficient in Microsoft Office and basic computer skills.
• Able to use microsoft excel with function like vlookup

Skills Needed:

• Communication Skills – clear, polite, and confident in both spoken and written communication.
• Problem-Solving Skills – ability to handle customer issues calmly and effectively.
• Organizational Skills – able to manage multiple tasks and maintain accurate records.
• Relationship Management – able to build trust and rapport with customers.
• Teamwork – able to coordinate with sales, marketing, and operations teams.