Job Description

• Coordinate and manage customer enquiries received through phone, email and online platforms.
• Liaise with internal departments to ensure timely resolution of customer requests and service issues.
• Handle complex customer feedback and complaints professionally while maintaining service standards.
• Maintain accurate customer records and update information in the CRM system.
• Monitor service requests and follow up to ensure completion within the required timeline.
• Prepare customer service reports, service records and operational documentation.
• Identify service improvement opportunities and recommend process enhancements.
• Support daily customer service operations and perform other administrative duties assigned by the company.

Job Requirements

• Diploma or above in Business Administration, Customer Service or a related discipline.
• Minimum 5 years of relevant customer service coordination or customer support experience.
• Experience handling complex customer enquiries and complaint resolution independently.
• Proficient in CRM systems and Microsoft Office applications.
• Strong organisational, communication and coordination skills.
• Able to work in a fast-paced environment and manage multiple tasks simultaneously.
• Able to work independently with minimal supervision.
• Able to work weekends, public holidays and overtime when operationally required.