RESPONSIBILITIES

·       Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, WhatsApp, and walk-in customers, ensuring timely and professional responses.

·       Perform spare parts forecasting, purchasing, and usage tracking.

·       Liaison with the Factory to ensure optimal stock availability.

·       Oversee grading operations, including but not limited to parts extraction and regular stocktaking activities.

·       Preparation and processing of invoicing for spare parts sales.

·       Maintenance and updating of the data for CRM system, including but not limited to Serial Number databases, model codes, and system updates during new product launches.

·       Support and coordinate CRM platform enhancements to improve data accuracy and operational efficiency.

·       Compilation and preparation of Reports to the Management and Business Unit (BU).

REQUIREMENTS

·       Diploma in Business Administration, or similar discipline

·       Minimum 3 years of relevant after-sales customer service experience.

·       Experience in call centers and high call volume is preferred.

·       Good analytical, organizational, and documentation skills.

·       Proficient in Microsoft Excel and familiar with CRM systems.

·       Able to work independently and communicate effectively with internal and external stakeholders.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :            R25158800

We regret that only shortlisted candidates will be notified.