Company Overview

Presidium Instruments is a worldwide leader in the development and manufacturing of innovative precision jewelry tools since 1979. As the leading brand in the jewelry industry, Presidium’s products are distributed by more than 150 authorized resellers in 40 countries worldwide, across America, Europe, the Middle East and Asia.

Job Summary

Provide exceptional customer care and product support to enhance brand experience while managing multi-channel communications. Lead content management and order fulfillment for the e-commerce platform. Develop marketing collaterals to drive brand engagement and support cross-departmental initiatives.

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience
• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention
• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently
• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery
• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility
• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives
• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

Required competencies and certifications

• Diploma in Business, Marketing, or a related field
• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry
• Applicants without professional working experience buthave relevant internship experience may be considered
• Proficiency in graphic design and content creation with a keen eye for detail
• Strong time management skills with the ability to work independently and collaboratively as a team player
• Excellent written and verbal communication skills with a customer-centric mindset

Preferred competencies and qualifications

• Experience or knowledge in the diamond, gemstones, gemmological, or precision engineering industries is advantageous