Pay Rate: $17/hr

You will provide assistance to public members across multiple service channels, which may include phone, face-to-face, and email, depending on your deployment. Your key responsibilities includes:

• Responding to public enquiries about govt schemes, policies, and services accurately and promptly, ensuring they leave the interaction feeling informed and supported.
• Engaging members in a warm, professional, and patient manner, including those who may be elderly, distressed, or unfamiliar with company processes.
• Navigating internal systems and knowledge bases to retrieve accurate information and document interactions correctly.
• Following established service protocols, scripts, and escalation procedures to ensure consistency and compliance.
• Meeting individual service quality standards including accuracy, call handling time, and member satisfaction where applicable.

Requirements:

• Proficient in spoken and written English.
• Strong listening skills and the ability to explain complex information in simple, clear language.
• Empathetic and composed when handling members who are anxious, confused, or frustrated.
• Accurate and detail-oriented, particularly when retrieving or conveying policy information.
• Adaptable and comfortable with frequent updates to policies, procedures, and systems.
• Computer literacy and comfort navigating digital systems and databases.

How it works

This is a flexi on-call temporary Customer Service role that offers the selected candidate the flexibility to work on your own terms — there are no fixed schedules or mandatory hours. Instead, available shifts are posted, and you can simply bid for the ones that suit you.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)