Do you have an interest in the arts and entertainment industry? We are looking for a Customer Service & Operations Officer to be part of our team!

Call Centre Support

• You are the face of the company and first point of contact for the customer.

• Monitor staff attendance and ensure Call Centre Service Levels are achieved.

• Conduct briefing for staff and update event information to ensure staff are updated of correct information to inform customers.

• Handle and follow up on open and escalated cases in a timely manner.

• Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows.

• Monitor live chat for SISTIC Live stream events.

• Deliver an enjoyable and smooth experience for our customers via customer emails, live chat requests and social media enquiries.

• Handle escalated customer complaints.

• Provide feedback to further enhance existing processes to improve the customer experience.

• Other Administrative duties e.g.: endorse timesheet, follow ups on double bookings etc.

• Other ad-hoc duties assigned by your reporting supervisors.

Box Office Support

• Answering helpdesk calls from agents and staff.

• Manage brochure and ticket stock replenishment from agents.

• Troubleshoot and conduct authorized agent’s printer maintenance.

• Ticket fulfilment duties (ticket printing, delivery arrangement, follow ups on bounced mails).

• Set up and perform venue ticket sales and collections.

• Perform the role of supervisor to ensure smooth operations at venue sales.

• Daily reconciliation of ticket sales.

Requirement:

• At least a A Level / O level / Nitec / Higher Nitec.

• Proficiency in Thai will be an added advantage.

• A team player, task oriented and possess good communication skills and customer service skills. Able to lead a team.

• Independent while building relationships with colleagues and customers.

• Be adaptable, able to be mould to an ever-changing environment.

• Positive, possess a “Can Do” attitude and cheerful personality.

• Proficient in Microsoft Office

• Have the proven ability to problem solve, both being able to think out of the box andimplement innovative solutions to everyday problems.

• Able to perform rotating shift schedules including weekends and public holidays.

• 1 year contract convertible to permanent role.