Responsibilities for Operation

• Manage the full spectrum of shipping arrangements including air, sea, and land transport to ensure timely and accurate delivery of goods
• Process customer orders for import, export, cross-trade, and transshipment with attention to detail and compliance
• Cascade shipping instructions and related documents such as Bills of Lading (BL), pre-alerts, and permits to all relevant parties to facilitate smooth operations
• Liaise with the Customer Service Manager, Projects team, and Yacht Logistics in charge to coordinate shipment details and resolve issues
• Verify invoices from vendors, carriers, and co-loaders to ensure accuracy before processing payments
• Prepare and issue customer invoices and debit/credit notes for co-loaders and agents as required to maintain accurate financial records
• Close shipments by completing all necessary documentation and confirming delivery status
• Build and maintain positive working relationships with customers and vendors to support ongoing business needs
• Respond promptly to impromptu sales requests and customer needs to support business growth
• Provide backup support to colleagues during absences to maintain team productivity
• Perform comprehensive ad-hoc duties as assigned to support operational and customer service functions

Responsibilities for Customer Service

• Coordinate schedules and pricing to optimize customer service delivery and operational efficiency
• Receive and place telephone calls professionally to manage customer interactions
• Canvass new prospects to identify warm and cold leads for business development
• Implement appropriate solutions to address customer queries promptly and professionally to enhance customer satisfaction
• Register and record all enquiries accurately to maintain comprehensive customer records
• Troubleshoot and resolve customer issues effectively to maintain service quality
• Maintain excellent communication and interactions with all internal and external post-sales parties to ensure smooth service delivery
• Ensure proper implementation of Standard Operating Procedures (SOPs) to maintain consistent service quality
• Follow up with customers on quotations and update status to support sales processes
• Manage proper storage and regular updates of supplier and customer contact information, records, and documents in a systematic and accurate manner
• Perform comprehensive ad-hoc duties as assigned to support customer service operations