Role Overview

We are seeking a Customer Service & Admin Executive to handle customer enquiries, manage service documentation, and support daily operations by coordinating closely with supervisors. This role is customer-facing and administrative in nature, ensuring smooth communication and proper follow-up for pest control services.

Key Responsibilities

Customer Service

• Handle incoming enquiries via phone, WhatsApp, and email

• Respond to customer questions on services, schedules, and quotations

• Manage customer feedback and complaints, escalating to supervisors when required

• Follow up with customers on service completion and outstanding matters

Administrative & Documentation Support

• Ensure service reports are properly completed and submitted by technicians

• Prepare quotations, service summaries, and basic invoicing

• Maintain accurate customer records and service history

• Organise and file digital and physical documents

Coordination & Support

• Liaise with supervisors to confirm service appointments and job completion

• Assist with appointment booking and service confirmations

• Support supervisors with scheduling updates and customer communications

General Office Duties

• Assist with day-to-day office administration

• Perform ad-hoc administrative tasks as required

Requirements

• 1–2 years’ experience in customer service, admin, or coordination roles

• Comfortable communicating with customers in English

• Proficient in MS Office / Google Sheets

• Experience with CRM, scheduling, or service-related software is a plus

• Organised, detail-oriented, and able to multitask

• Calm and professional when handling customer issues

Preferred Traits

• Experience in pest control, facilities management, or service-based industries

• Good follow-up and communication skills

• Able to work independently with guidance from supervisors
  

  Working Hours

  • Monday to Friday: 9:00 AM – 6:00 PM

  • Saturday (if applicable): 9:00 AM – 12:00 PM