Contract Period: 1 May 2026 – 30 April 2027
Location: New Bridge Road
Gross Pay: TBC depending on qualification and relevant working experience

Working Hours:
Monday to Friday, 8:30 AM – 6:00 PM (42.5 hours/week)

Job Scope:

• Serve as victim’s primary point of contact, addressing all queries and concerns from report lodgement to case conclusion through phone engagement and structured service replies
• Call victims to establish first contact within 3 hours of the report being lodged and submit critical scam-enabler information via ASC/ASCom Decision Authority (DA) Office for swift disruption
• Provide preventive advice to minimise risk of future victimisation
• Assess need to refer victims for counselling, social support, or issue a Restriction Order
• Provide timely updates on case progress, asset recovery, and case outcomes to victims
• Put up service replies (first interim, progress, and case conclusion) within stipulated timelines required by SPF
• Provide administrative support such as putting up production orders to request CCTV footage retrieval for cases involving ATM cash mules, document mules, and victim-turned mule investigations
• Perform any other administrative tasks directed by Head of Branch

Candidate Requirements :

• Minimum Diploma or ‘A’ Levels qualification (candidates will be assessed based on a combination of qualifications, experience, and aptitude)
• Ability to maintain confidentiality when handling sensitive information
• Strong organisational skills and ability to manage multiple tasks independently
• Ability to communicate clearly and effectively, both spoken and written, for work-related tasks
• Ability to understand simple legal documents for work assignments
• Basic computer literacy, including Microsoft Office applications, and willingness to learn investigation management systems
• Adaptable to process changes and able to follow prescribed guidelines and SOPs
• Must not be subject to any ongoing criminal investigation and must not have been terminated from the Singapore Police Force or civil service

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI