• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes /events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc to address customers’ queries.
• Assess customer’s interest, propose solutions/alternatives, and solicit relevant feedback.
• Familiarise oneself with and exemplify the organisation’s mission, vision, and core values.
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations.
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.

Requirements

• Min N / O / A / NITEC / Diploma in any courses
• Min 2 to 3 years of call center experience

Office hours 5.5days
Tai Seng / Chai Chee Area
Up to $3.2K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)