Job Summary

The Manager supports daily operations by ensuring efficient order processing, customer service, and administrative functions. The role involves handling complex customer inquiries, guiding junior staff, and contributing to process improvements that enhance customer satisfaction and operational efficiency. The position requires strong communication skills, and the ability to work both independently and collaboratively.

Key Responsibilities

· Assist in overseeing daily operations and ensuring smooth workflow.

· Supervise and support the customer service and admin team.

· Handle complex customer issues and provide solutions promptly.

· Review and manage order processing, documentation, and reporting.

· Support process improvements to enhance efficiency and customer satisfaction.

· Coordinate with internal departments (sales, logistics, production) for order follow-ups.

· Train and guide junior staff on best practices and company procedures.

· Monitor team performance and assist in staff scheduling.

· Perform general administrative tasks and ensure proper filing.

· Handle ad-hoc duties assigned by management.

Requirements:

· Strong leadership, communication, and problem-solving skills.

· Proficient in Microsoft Office (Excel, Word).

· Able to work on weekends/holidays if required.

· Minimum 2-3 years of relevant experience in administration or customer service, with some supervisory exposure.