Customer relations officer (Full-Time)

Job Responsibilities

• Manage appointment bookings and handle daily customer enquiries via WhatsApp and Instagram

• Greet customers warmly, serve beverages, and guide them to their seats

• Ensure smooth front desk operations and overall customer experience

• Maintain and update appointment schedules and customer records

• Handle cashiering duties (billing, payments, receipts)

• Manage booking deposits and appointment confirmations

• Follow up with customers (appointment reminders / post-service messages)

• Assist with basic customer service recovery when needed

• Support administrative tasks including:

• Tracking staff punctuality (lateness) using Excel

• Calculating stylist attendance and regularity reports

• Maintain cleanliness and organization of reception area

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Requirements

• Prior experience in customer service / salon / retail preferred

• Comfortable using WhatsApp, Instagram, and basic Excel

• Good communication skills (English required, Mandarin is a plus)

• Friendly, well-groomed, and customer-oriented

• Able to multitask in a fast-paced environment

• Able to handle high volume enquiries during peak periods

• Strong sense of responsibility and punctuality

• Organized, detail-oriented, and a team player

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Working Hours

• Monday to Friday: 12:30 PM – 9:00 PM

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Salary & Benefits

• Salary: $3000-$4000 (based on experience)

• 12 days Annual Leave

• Annual Bonus (based on performance)

• Free hair services (staff welfare benefit)

• Opportunities for career progression (e.g. Senior Receptionist / Outlet Manager)

• Incentives may be provided based on performance