Key Responsibilities:

• Execute customer engagement initiatives across onboarding, retention and customer journey touchpoints

• Support campaigns to improve customer retention, cross-sell opportunities and customer value

• Develop targeted customer engagement strategies across digital and assisted channels

• Analyse campaign and customer data to identify trends and provide recommendations

• Monitor key performance indicators and prepare regular reporting updates

• Manage leads and opportunities tracking, ensuring smooth coordination and process improvements

• Work closely with internal teams to support customer and business initiatives

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.