Description

As a Customer Experience Executive, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
• Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.
•  Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
•  Collaborate with colleagues and stakeholders to achieve customer satisfaction targets.
•  Participate in training and development programs to continuously improve customer service skills and product knowledge.
• Analyze customer feedback and provide insights to improve customer experience.
•  Develop and maintain a loyal customer base through personalized interactions and excellent service.
•  Steering and manage Customer’s experience both on line and off line.
•  Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc.
•  Provide and upkeep service recovery protocol.
• Any other ad-hoc assignment as assigned by the Superiors

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 1 years’ experience in similar role

Work Location: Changi Airport T3

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.