Work Location: Queenstown

Industry: Automotive

Key Responsibilities:

• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups
• Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers
• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce
• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals
• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems
• Support CRM and customer experience process improvements through data review and analysis
• Provide administrative and operational support for marketing, customer service activities, and events
• Perform other ad‑hoc duties as assigned

Key Requirements:

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field
• Experience in CRM, customer experience, data analysis, or customer service operations is an advantage
• Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders
• Strong coordination, communication, and organisational skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

EA Registration Number: R25127279

EA license number 02C4944

EA Personnel: Lee Kah Yung (Roger)