Job Description & Requirements

Description:

• Monitor training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Maintain and develop internal support to achieve service quality standards
• Accompany evaluations with meaningful and constructive feedback
• Analyze service metrics to identify service gaps and call for improvement
• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
• Maintain library of training resources and aids
• Actively support and recommend continuous improvement pertaining to training processes
• Contribute to the team culture in a positive manner

Requirements:

* Strong working knowledge in Microsoft Office

* Must hold DACE,ACTA/ACLP

* Good knowledge in WSQ frameworks

* Ability to work within deadlines

* Demonstrate strong instructional writing skills