Contract Duration: till end Dec 26 (Renewable - Long Term!)

Job Scope

• Conduct outbound calls and occasional field visits to collect survey data from assigned companies.
• Assist respondents in completing surveys and provide guidance when required.
• Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
• Ensure timely and accurate submission of completed survey data.
• Adhere to SOPs, project guidelines, and data confidentiality requirements.
• Track and follow up on assigned cases to achieve survey completion targets.
• Prepare daily operational reports and maintain accurate documentation.
• Support administrative duties and rectify data collection errors when required.

Requirements

• Minimum Higher Nitec, Diploma, or equivalent qualification.
• Experience in customer service, call centre operations, survey research, or account handling is preferred.
• Proficient in MS Excel and familiar with CRM or case management systems.
• Detail-oriented, organised, and accurate in data entry.
• Strong communication skills with the ability to work independently and as part of a team.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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