Job Responsibilities:

1. Service & Repair Operations

• Perform service and repair tasks both in the field and at the workshop, ensuring high standards of workmanship and customer satisfaction.

• Provide after-sales support to ensure equipment continues to operate efficiently post-delivery.

2. Technical Support & Troubleshooting

• Offer technical expertise in diagnosing and resolving machine breakdowns and operational issues.

• Assist the service team in complex troubleshooting, fault analysis, and breakdown resolution.

3. Sales of Service Contracts & Maintenance

• Actively promote and sell service contracts, machine repair, and maintenance services to both existing and prospective customers.

• Ensure service contracts are offered promptly—ideally within one month of equipment delivery, in coordination with the General Manager.

4. Customer Engagement & Site Visits

• Plan and conduct customer visits, providing detailed visit reports to management.

• Organize product demonstrations based on customer needs and requests.

5. Reporting & Documentation

• Ensure a service report is completed and signed by the customer after every service job.

• Maintain accurate records of spare parts usage, inventory levels, and service activities.

6. Equipment & Asset Responsibility

• Take full responsibility for all issued service tools, equipment, and company vehicles.

• Ensure proper use, maintenance, and safekeeping of all company assets under your care.

7. Safety & Compliance

• Adhere strictly to company safety policies, operational procedures, and housekeeping standards during all service activities.

8. Additional Duties

• Perform other tasks and responsibilities as assigned by management to support overall service operations.

Job Requirements:

• Diploma in Electrical or Mechanical Engineering (or equivalent technical discipline).

• At least 4–5 years of hands-on service experience in heavy-duty equipment, including installation, troubleshooting, and maintenance.

• Proficient in reading and interpreting electrical diagrams and hydraulic schematics.

Solid understanding of mechanical and electrical systems related to industrial or heavy machinery.

• Strong diagnostic and problem-solving abilities.

• Ability to work independently or as part of a service team in field environments.