About the Role Our client is a full-service luxury hotel in Singapore. They are seeking a Concierge to provide exceptional, personalised services to guests — from travel arrangements and local recommendations to bespoke pre-arrival experiences.

Responsibilities

• Assist guests with tours, golf, restaurant, flight bookings, and travel reconfirmations
• Provide directional information, shopping recommendations, and places of interest
• Manage limousine bookings, billing, and revenue forecasting
• Coordinate pre-arrival arrangements (birthday decorations, honeymoon setups, etc.)
• Make reservations for theatre, airlines, and transportation using Singapore booking systems
• Assist guests with immigration, customs, and visa-related enquiries
• Handle phone enquiries, mail, messages, Lost & Found, and guest complaints
• Ensure LQA service standards and hotel grooming standards are met at all times

Requirements

• Minimum 2 years' experience in the service industry
• Proficiency in Opera PMS and related hotel systems
• Fluent in English; second language an advantage
• Strong guest relations, communication, and interpersonal skills
• Ability to work independently and take initiative