We are seeking a highly motivated and customer-oriented Concierge to join our DAMAI team.

As the primary point of contact for our hotel guests and members, you will curate exceptional wellness experiences by providing tailored recommendations for services and experiences within the hotel and Damai. You will manage bookings, handle membership inquiries, and proactively address guest or member needs to ensure a positive and memorable experience.

• Possess GCE ‘O’ level qualification and above
• A passion for wellness and a genuine desire to help others achieve their wellbeing goals.
• Proven experience of at least 6 months in a customer-facing role within a hotel, spa, commercial gym, yoga studios, medical centres or wellness facility.
• Pleasant disposition and well-groomed
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Strong organizational skills and attention to detail
• Fluent in spoken Chinese (required to speak to Chinese guests)
• Able to work shifts, weekends and public holidays