JOB DESCRIPTION

To provide administrative and operational support to the Community Outreach & Engagement Unit, with a focus on beneficiary assistance programmes, community distribution efforts, and outreach initiatives.

1. Reporting & Supervision

• Report directly to the Manager, Community Outreach & Engagement Unit.
• Work collaboratively with team members and volunteers to ensure smooth execution of programmes.

2. Community Bank

• Receive and process referrals for diapers and milk; liaise with beneficiaries to assess and address needs.
• Coordinate with team members to schedule, execute, and log distribution and collection of monthly essentials.
• Drive the Association’s van when required for distributions, collections, and community events.
• Assist in receiving, sorting, and storing donated goods.
• Support the Community Bank Coordinator in planning and executing food drives, promotional campaigns, and community education initiatives.

3. Beneficiary Support & Logistic

• Coordinate the logistics for welfare distribution, including packing, transportation, and delivery of support items (e.g., Zakat, food packs, diapers and milk).
• Assist with applications for various welfare support schemes, including financial aid and Ramadan Zakat.
• Maintain and update the beneficiary database to ensure accurate records, service tracking, and reporting

4. Projek Sinar Ihsan

• Lead planning, coordination, and execution of fostering outreach programmes
• Build and maintain positive relationships with partners and community stakeholders to enhance programme impact and reach.

5. Community Outreach & Engagement

• Provide support logistical and administrative support for the planning and execution of outreach programmes, community events, and engagement initiatives.
• Assist in recruiting, engaging, and coordinating volunteers for various outreach activities and organisational programmes.
• Support efforts to engage the wider community, including partners, stakeholders, and collaborators, to strengthen relationships and encourage participation in shared initiatives.
• Assist in the preparation of reports, meeting notes, programme documentation, and post-event evaluations to ensure proper tracking and accountability.

6. Other Duties

• Handle public queries and requests for assistance via walk-ins, email, and phone calls.
• Carry out any other relevant duties as assigned by the Manager or department head.

REQUIREMENTS

• Diploma/Degree in any field
• Passion for community work
• Good communication & admin skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic data entry/management systems.
• Willing to work occasionally on weekends (during events or disbursements)
• Possession of a Class 3 driving license is an advantage
• Fresh grads & those with experience welcome!