POSITION OVERVIEW

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a polished and service-oriented Club Supervisor to lead Club Lounge operations and deliver refined, personalized experiences for our most valued guests. This role requires a visible, hands-on leader with strong operational knowledge, emotional intelligence, and a passion for elevating guest satisfaction within a luxury hospitality environment.

Guest Experience Management

Ensures exceptional service standards within the Club Lounge by maintaining a warm, welcoming, and exclusive atmosphere at all times.

Handles guest inquiries, feedback, complaints, and special requests promptly and professionally, delivering effective service recovery and follow-through.

Builds strong relationships with frequent and VIP guests, fostering loyalty and enhancing long-term guest engagement.

Operational Oversight

Supervises daily Club Lounge operations, including food and beverage service, ensuring efficiency, consistency, and adherence to brand standards.

Monitors cleanliness, presentation, and overall lounge readiness in compliance with health, safety, and hygiene regulations.

Coordinates closely with Housekeeping, Kitchen, Front Office, and other departments to ensure seamless service delivery.

Staff Supervision & Training

Leads, motivates, and coaches Club Lounge associates, ensuring proper grooming, service etiquette, and brand-aligned behaviors.

Plans staff schedules and manages manpower levels according to occupancy and operational needs.

Conducts training on hospitality standards, guest engagement, upselling techniques, and Marriott Bonvoy initiatives.

Inventory, Cost Control & Administration

Manages inventory of beverages, snacks, and guest amenities, ensuring optimal stock levels and minimal wastage.

Controls costs while maintaining quality standards and prepares reports on usage, wastage, and lounge performance.

Assists with budgeting and forecasting activities for Club Lounge operations.

Compliance, Safety & Brand Representation

Ensures compliance with all health, safety, hygiene, and security protocols, safeguarding guest privacy at all times.

Maintains strict control of master keys, conducts regular inventory checks, and upholds safety and security standards.

Acts as a brand ambassador for Varel Singapore, Marriott, and Tribute Portfolio, representing the hotel with professionalism, warmth, and integrity.

Decision-Making & Professional Development

Exercises sound judgment in handling guest concerns, incidents, and operational challenges, escalating matters appropriately.

Stays current with hotel technologies, local attractions, and industry trends to enhance guest engagement and service relevance.

Actively participates in service quality initiatives, contributing feedback to improve consistency, innovation, and guest satisfaction.

Demonstrates flexibility by supporting other operational areas during peak periods, ensuring a seamless guest experience across departments.

Reporting & Quality Assurance

Handles guest complaints, incidents, and accidents with empathy and professionalism, ensuring accurate documentation in Risk Management Reports and Duty Manager logs.

Conducts routine operational rounds with a “mystery shopper” mindset, identifying opportunities for service enhancement and operational improvement.

WORK SCHEDULE

The employee will work a five (5)-day work week and is entitled to two (2) days off per week. Work schedules will be determined based on operational requirements and business needs as deemed essential by the Company.

At Varel Singapore, we don’t just offer exclusive spaces—we curate elevated hospitality experiences defined by thoughtful service, genuine connections, and attention to detail. If you thrive in a refined, guest-centric environment and excel at leading teams while delivering exceptional service, we invite you to be part of our pre-opening journey.