Job Summary:

The Gymnastics Club Manager is responsible for the overall daily operations, administration, customer service, staff coordination, and business performance of the gymnastics club. This role ensures a safe, professional, and welcoming environment for members, students, parents, and staff while supporting the growth and success of the club.

Key Responsibilities:

1. Operations Management

• Oversee daily club operations and ensure smooth running of all programs.
• Manage class schedules, facility bookings, and staff rosters.
• Ensure gym equipment and facilities are clean, safe, and well-maintained.
• Monitor compliance with safety standards and club policies.

2. Staff Management

• Supervise coaches, front desk staff, and support personnel.
• Recruit, train, and evaluate employees.
• Coordinate staff schedules and performance reviews.
• Foster a positive and professional team environment.

3. Customer Service & Membership

• Handle member inquiries, complaints, and feedback professionally.
• Manage enrolments, renewals, attendance, and member records.
• Build strong relationships with students and parents.
• Ensure excellent customer experience and retention.

4. Financial & Administrative Duties

• Monitor budgets, revenue, expenses, and payroll coordination.
• Prepare reports on membership, attendance, and performance.
• Manage invoices, payments, and supplier coordination.
• Assist in achieving monthly sales and revenue targets.

5. Marketing & Growth

• Support promotions, events, competitions, and outreach programs.
• Manage social media or coordinate marketing campaigns.
• Develop strategies to grow membership and improve retention.
• Build partnerships with schools and community groups.

6. Compliance & Safety

• Ensure adherence to health, safety, and child protection policies.
• Maintain incident records and emergency procedures.
• Ensure all staff certifications are current where required.

Requirements:

• Experience in sports club, fitness centre, education centre, or gymnastics operations management.
• Strong leadership and communication skills.
• Good organizational and multitasking ability.
• Customer-service oriented mindset.
• Basic financial and administrative knowledge.
• Passion for sports, children’s development, or gymnastics preferred.

Preferred Qualifications:

• Diploma/Degree in Business, Sports Management, or related field.
• Experience in gymnastics, coaching, or sports club environment.
• First Aid / CPR certification is an advantage.

Working Hours:

• Includes evenings, weekends, and public holidays based on class schedules.