Overview:

(Summary of the role)

The Wintel Engineer is responsible for providing SME support, which includes planning, installation

and administration of Workplace Management. The responsibilities incorporate administration of

Workplace environment; creating and updating company images; development of task sequences for

OS deployments; reviewing procedures of daily operations and implementing new procedures to

improve efficiency and adhering to best practices.

Responsibilities:

(Describe the important end results of the job, i.e., what has to be achieved and why. Start

with the most important and number each one separately)

• Perform installation, configuration, testing and maintenance of endpoint hardware and images

consisting of the following but not limited to: Operating System, Software/Applications,

Drivers, upgrades, updates and hotfixes.

• Plan, implement and support Patch Management and Software Distribution services.

• Design, implement, and maintain AWS or Azure infrastructure and services, ensuring

scalability, security, and high availability of applications.

• Deploy, configure, and manage AWS or Azure services such as EC2 instances, VPC, S3, RDS,

Lambda, IAM, Azure App Services, Azure SQL Database, Azure Functions, etc.

• Collaborate with development teams to architect and deploy cloud-native applications.

• Implement and maintain automation and infrastructure-as-code (IaC) using tools like

CloudFormation or Terraform.

• Troubleshoot and resolve issues related to AWS or Azure infrastructure, applications, and

connectivity.

• Implement backup and disaster recovery strategies for AWS or Azure resources.

• Provide administration of back-end infrastructure services with focus on PC Imaging.

• Support desktop and server related escalations pertaining to Workplace Management tools

issues.

• Perform Quality Assurance testing for changes to endpoint devices.

• Contribute to the streamlining of daily operational processes, such as automations.

• Ensure smooth running of daily operations.

• Update and maintain proper documentation and reports.

• Any other ad-hoc duties as required or assigned.

Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information

System.

• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy

Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink

& etc).

• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution

for desktop and server devices.

• Ability to work in a heterogeneous environment.

• Strong analysis and design background with sound documentation experience.

• Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI,

Nexthink & etc.

• Working experience with MSI technology, Application Packaging/Deployment processes and

methodologies will be an added advantage.

• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive

troubleshooting in Windows Installer Technology.

• In-depth knowledge of AWS, Azure services and architecture.

• Familiarity with infrastructure-as-code tools like CloudFormation or Terraform.

• Strong understanding of networking concepts and security best practices in AWS, Azure.

• Experience with CI/CD pipelines and version control systems (e.g., Git).

• Scripting skills in Python, Shell, or other relevant languages.

• AWS, Azure certifications like AWS Certified Solutions Architect, AWS Certified Developer,

Azure Administrator, Azure Solutions Architect are a plus.

• Proficient in troubleshooting skills.

• Effective communication skills.

• Self-driven and ability to work independently.