Company Overview

The Boston Group (TBG) provides software consulting, IT services, outsourcing, and e-Learning solutions across multiple industries including pharmaceutical, financial, insurance, manufacturing, banking, and retail, with a presence in five countries.

Job Summary

We are seeking a Systems Engineer at P2 level to manage and optimize AWS-based infrastructure, ensuring system availability, incident resolution, and continuous service improvement.

Responsibilities

Operate and manage systems and infrastructure following established procedures and service levels to ensure reliable performance
Execute systems changes through formal change request processes and communicate status updates to stakeholders
Respond promptly to incidents, investigate root causes, and implement temporary or permanent resolutions while providing timely updates
Conduct root cause analysis and apply proactive measures to prevent recurrence, monitoring their effectiveness continuously
Monitor system performance and availability proactively, identifying and implementing corrective actions to enhance service quality
Track and document service levels such as system availability and service requests, maintaining accurate system configuration records
Plan and implement service continuity strategies including backup, restore procedures, and disaster recovery plans to support business operations
Provide technical advice related to systems to customers and project teams to support decision-making and problem-solving
Deliver on-the-job training and mentorship to junior engineers to build team capability and knowledge

Required competencies and certifications

AWS environment expertise with at least AWS Associate certification to support core cloud infrastructure management

Preferred competencies and qualifications

Networking knowledge supported by CCNA or Fortigate/Fortinet certification to enhance network operations
Experience with Redhat Linux and Terraform to support infrastructure automation and system management
Familiarity with Windows Server 2019 and backup infrastructure to support diverse system environments

Other Information