Clinical Application Specialist (Sleep portfolio) based in Retail

You will be primarily responsible for ensuring the provision of advice and assistance on the usage of sleep/respiratory devices and products to end users including conducting training for medical professionals, allied health personnel, patients and sales team to ensure that they are familiar with and confident in using the products.

Specifically, you will

• Support Sleep therapy cases according to product usage instructions while adhering to infection control and observing patient safety as priority.
• Ensure that end users and healthcare professionals receive correct advice and adequate, professional support in the diagnostics and therapy process, and provide on-call assistance when necessary.
• Support diagnostics and therapy management improvement projects to increase efficiency.
• Collaborate with Product Managers/Specialists and Sales Managers to develop training materials and competency assessment documents.
• Prepare and conduct in-service training for the allied health and healthcare personnel ensuring that they are familiar with and confident in using the products.
• Accompany the new sales and clinical staff to attend to diagnostics and therapy cases, providing on-site guidance and support.
• Assist in training new sales and clinical staff and assess them, ensuring that they are familiar with the features and applications of the products and able to respond to the typical questions posed and difficulties faced by end users and healthcare professionals.
• Review and ensure that the clinical application contents, training materials and quizzes in the Learning Management Platform are accurate, up-to-date and systematically presented.

In the course of your work, you will be required to join the Sales Team on a sales visit to demonstrate the use of the products to provide credibility to the value of the products and technical expertise as well as identifying business opportunities while attending to cases and through customers interaction and pass on the information/leads to the Sales Team.

You should have a Diploma/Degree in Nursing or Bio-medical Engineering or Science, have a minimum 2 years of relevant experience in the medical sector. Having a growth and change mindset, demonstrating strong ownership towards execution and result as well as able to work well in a team-based environment are desirable attributes for the role.

If you are keen to develop a career and make a mark in the medical sector within a dynamic and fast-scaling organization, and also to make a difference in the medical industry, you are invited to apply online with a comprehensive resume.

Working Hours follow retail operating hours with two off days per week.

Retail hours

Mon-Fri: 9.45am - 8pm

Sat/Sun/Ph: 9.45am - 6pm

5 working day