Job Description

• Patient registration, scheduling of appointments, and sending reminders.
• Answering phone/SMS and email queries promptly.
• Handling payments and preparing submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentation.
• Preparing medications for doctor’s review and dispensing medication.
• Assisting in performing simple in-clinic procedures such as ECG and nebulizer treatments (training will be provided).
• Assisting the doctor during consultations and performing chaperone duties.
• Handling first-level patient complaints.
• Maintaining and updating patients’ records according to standard guidelines.
• Assisting in the daily operations and upkeep of the clinic.
• Managing medication, consumables, and equipment, including replenishment and housekeeping.
• Performing other administrative tasks related to patient care and clinic operations.

Job Requirements

• 5.5-day workweek (Weekday + 1 Weekend). Must be able to commit to rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts.
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC.
• Prior experience in hospital/medical clinic operations or front desk duties is preferred but not mandatory (training will be provided).
• Familiarity with computer usage and/or clinic operations.
• Keen service attitude towards patient care and willingness to learn.
• Ability to work dependably in a team.

Advantage (Not Mandatory)

• Prior experience as an enrolled nurse.
• Ability to move between different clinics when needed to provide support.
• Familiarity with Plato CMS.
• Experience in submission of insurance and Medisave claims.
• Proficiency in Mandarin/Dialects is an advantage to assist non-English-speaking elderly patients.
  (This is included as a job necessity rather than a preference to align with fair hiring practices.)