1. Statement of Purpose 

To provide front-line support services for clinic and work closely with doctor and fellow clinic assistants to co-ordinate patient care and to ensure smooth day-to-day clinic operations 

2. Key Results Areas & Key Accountabilities 

A. Administrative / Clinical 

1. Patient-centred services such as patient registration, appointment bookings, billings /payments.  

2. To prepare and retrieve relevant documents prior to appointments and their proper filing subsequently. 

3. Co-ordination of referrals to other clinics as well as arrange with relevant laboratories and radiology services for necessary investigations.  

4. Co-ordinate patient appointments and associated needs eg tracing investigation results, contacting patients for follow up care etc. 

5. Track and help answer patients’ emails or enquiries 

6. Scanning in files/ documents 

7. Assist doctor in procedures and dispensing of drugs as needed. 

8. Maintain patients’ privacy and confidentiality. 

9. Help maintain proper storage, checking and replenishment of supplies, consumables and equipment. 

10. Administrative duties eg. filing of documents, mail 

11. Maintain cleanliness and safety of clinic. 

12. Undergo training for Global Refunds and subsequently be proficient in processing these claims. 

13. Undergo training in Medisave submissions / claims 

B. Human Resource Management 

1. Orientate, guide and precept new staff. 

C. Others 

1. Perform other duties as assigned.