Job Title: Clinic Assistant – Outpatient Specialised Surgery Clinic

General Surgery – Focused on Thyroid, Endocrine, Hernia, Upper Gastrointestinal, Colorectal Surgeries, and Endoscopic Procedures

Job Scope / Key Responsibilities:

1. Front Desk & Administrative Duties

• Greet and assist patients in a professional and courteous manner
• Manage patient registration, appointment scheduling, and follow-up arrangements
• Answer phone and email inquiries regarding clinic services and appointments
• Maintain accurate and up-to-date patient records and medical files
• Prepare consultation and procedure rooms

2. Patient Support

• Provide basic information to patients regarding general surgery procedures (e.g., thyroid, endocrine, hernia, gastrointestinal, colorectal surgeries, and scopes)
• Assist in pre- and post-procedure instructions and ensure patient queries are directed to the appropriate clinical staff
• Coordinate patient flow to ensure efficient clinic operations

3. Billing & Insurance Liaison

• Generate and verify consultation, procedure, and medication invoices
• Liaise with local insurance providers in Singapore to obtain Letters of Guarantee (LOGs), submit claims, and ensure coverage verification
• Coordinate with third-party administrators (TPAs) and assist patients with insurance claim documentation and queries
• Ensure accurate entry and tracking of insurance-related information in the clinic system

4. Clinic Operations

• Ensure cleanliness and readiness of consultation and procedure rooms
• Monitor and restock medical and office supplies as needed
• Support clinicians and nurses during minor procedures (where appropriate and trained)

5. Data Entry & Documentation

• Input patient records, investigation results, and surgical bookings into the clinic’s EMR system (Plato CMS)
• Assist in compiling medical reports and referral letters as required

6. Team Collaboration

• Work closely with doctors, nurses, and administrative staff to ensure high standards of patient care and clinic efficiency
• Participate in ongoing training and clinic improvement initiatives