Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience.

Key Responsibilities

• Attend to customer enquiries via phone, email, or in-person in a professional and timely manner
• Manage customer feedback, complaints, and service recovery cases
• Review and coordinate refund requests in accordance with company policies
• Liaise with internal departments and outlet teams to investigate and resolve customer concerns
• Maintain proper documentation and records of customer interactions and case outcomes
• Follow up with customers to ensure satisfactory resolution of issues
• Support initiatives to improve overall customer experience and service quality
• Perform administrative duties related to customer service operations

Requirements

• Diploma or Degree in Business Administration, Customer Service, Communications, or related field
• 1–3 years of experience in customer service, client relations, or customer support roles
• Experience in the beauty, aesthetics, spa, or wellness industry is preferred
• Strong communication and interpersonal skills
• Ability to manage customer complaints professionally and calmly
• Good problem-solving skills and attention to detail
• Proficiency in Microsoft Office and basic administrative systems

Additional Information

• Office-based role located at 111 Somerset (Orchard area)
• Supportive and professional working environment
• Opportunities for career development within the organization
• Mon - Fri (9am -6pm)