Job Description

• Process claim application and reply to emails

• Checks for disbursement

• Exception handling and refunds

• Attend to escalated enquiries on claims

• Collation of data / information / statistics for regular reporting

• Provide administrative support

• Undertake additional tasks as assigned.

Requirements
• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operation functions.

• Proficient with computer use (i.e. Microsoft Word, Excel).

• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)

• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.

• Good interpersonal and communicate skills (oral and written)

• Must uphold strong code of work ethnics, in particular confidentiality of information

• Detailed and meticulous

• Able to work under pressure to meet deadlines.

Work Location - Ang Mo Kio
Monday to Friday 8am to 5.30pm
2-year contract