What to look forward to?

The Claims Executive will be responsible in investigating, and settling various property, casualty and Workman Injury Compensation claims promptly. You will also have the opportunity to work with established authority on moderate-to-difficult claims, review coverage, determine liability and compensability, secure information, and settle claims utilizing claims best practices.

This role will report to our team in Singapore and may involve addition duties as business needs arise.

Your Responsibilities

• Process and verify new claims
• Manage settlement of claims
• Update client status and policy information
• Assess claims and negotiation settlement
• Identify fraudulent claims
• Adhere to strict service level standards
• Resolve enquiries from customers and escalate issues or complain
• Keep records accurate and up to date
• Provide quality customer service and handle customers’ enquiries
• Request financial payments externally
• Uphold Crawford’s ethics and values

What are we looking for?

• Bachelor’s degree or diploma in any field
• At least 1 year of working experience in handling property and/or casualty claims and workman injury compensation
• BCILA (Malaysia) and CGI (Singapore) qualifications desirable
• Written and spoken proficiency in English is compulsory
• Proficiency in both written and spoken Mandarin is desirable
• Knowledge of insurance industry and relevant regulation is ideal,with knowledge of all aspects of the operations such as policywordings, end-to-end claims administration, claims adjudication aclaims registration functions.
• Exceptional communication skills, with the ability to articulate ideaclearly and demonstrate tact and diplomacy while respecting localcultures and customs.
• Strong analytical and decision-making capabilities, enabling accuraanalysis of information and problems, and the ability to make soujudgments and timely decisions.
• Proficient in managing a diverse workload and adapting to theevolving business needs of a customer-centric operation; must beflexible in working shifts as required.

Why Crawford?

We are people taking care of people. It’s that simple. At Crawford, wetreat our clients’ policyholders like our own, helping to restore lives,businesses, and communities at all points of the claims managementprocess. Combining a legacy of over 80 years of unmatched experiencewith global capabilities and industry-leading technology, Crawford is atthe forefront of change, while also staying firmly rooted in ourcommitment to putting people first.

We are guided by our collective values system: to RESTORE is part ofeverything we do.

At Crawford, we:

• Respect our culture of integrity and ethical behaviour, whileembracing the unique talents of the individual and encouraging anownership mentality among everyone.
• Are Empowered to advance the company mission and takeownership of our individual career progression.
• Promote Sustainability through a corporate culture in whichemployees are good stewards of their communities.
• Emphasize Training and an environment where employeescontinually seek and share knowledge and are engaged and satisfiwith their work.
• Are One Crawford, embracing a global mindset that’s inclusive,agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people arewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed,innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. Whail from more than 70 countries and speak dozens of languages,reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, regionally, and internationain more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career

Crawford & Company is an Equal Opportunity Employer and embracesDiversity and Inclusion.

Apply today! We’re looking forward to your application.