Responsibilities:

• Provide administrative support to the Claims Team
• Prepare, check and submit claim forms and related documentation
• Update claims status on internal system and platform
• Communicate with clients and handle enquiries on insurance coverage, claims, pre-authorization, etc.
• Liaise with insurance partners, clinics/hospitals, third-party administrators on claims matters
• Support on claims administration of individual and corporate policies
• Ensure compliance with regulatory standards, company policy and guidelines
• Maintain client confidentiality and strictly adhering to PDPA and compliance requirements
• Any other duties and responsibilities that may be delegated from time to time

Requirements:

• Customer centric, meticulous, strong analytical, written communication skill
• Able to multitask, well organized and work under pressure to meet tight deadlines
• Exposure in general insurance industry will be an added advantage but not a must
• Proficient in Microsoft Office (e.g. Microsoft Excel) and PDF editor
• Insurance Certifications such as BCP, PGI, ComGI and HI are an advantage