Key Responsibilities:

• Oversee the full spectrum of concierge operations, including VIP guest arrangements and limousine services
• Manage lobby and driveway operations during peak periods, high-profile arrivals, departures, and major events
• Handle guest feedback, complaints, and service recovery matters with professionalism, urgency, and discretion
• Oversee limousine reservations, billing accuracy, coordination, and revenue forecasting to support operational efficiency
• Ensure LQA service standards are consistently met across all guest-facing concierge touchpoints
• Lead team training, coaching, performance reviews, and day-to-day development of the concierge team
• Maintain a strong and visible operational presence in the lobby and driveway to support service excellence
• Work closely with Front Office, Housekeeping, Security, and other departments to ensure seamless guest experiences
• Ensure compliance with safety, grooming, and operational service standards at all times

Requirements:

• Member of Les Clefs d'Or (Golden Keys)
• Minimum 2 years of experience in a similar leadership role
• Strong knowledge of Opera and hotel systems
• Excellent guest relations, communication, and interpersonal skills
• Ability to collaborate effectively across departments in a luxury hospitality environment