Key Responsibilities

🧠 Sales & Enrolment

• Handle walk-in, call-in, and online leads to convert into student enrolments
• Build strong rapport with parents and students, understanding their needs
• Conduct centre tours and academic consultations confidently
• Achieve monthly enrolment targets and follow up on dropouts

📈 Centre Operations

• Oversee day-to-day operations of the centre (scheduling, classroom readiness, cleanliness, etc.)
• Ensure smooth coordination between tutors, parents, and students
• Handle registration, payments, and class arrangements using centre software
• Ensure classes are optimally filled (min 4-5 students per class)

🤝 Customer Relationship Management

• Be the main point of contact for parents
• Resolve feedback or issues professionally and promptly
• Send regular progress updates and reports to parents

👩‍🏫 Team Coordination

• Work with tutors to ensure student performance and classroom discipline
• Update and monitor attendance, homework, and class changes

📊 Reporting & Growth

• Track centre revenue, student numbers, and dropout rates
• Propose ideas for outreach and promotions to boost growth
• Monitor trends (e.g. slow months like Oct–Dec) and work with HQ on strategies

Requirements

✅ Min. Diploma in any field; background in Sales, Education, or Admin is a plus
✅ At least 2 years of experience in a customer-facing role
✅ Strong communication skills in English (and Chinese preferred to liaise with parents)
✅ Confident, approachable, and results-driven
✅ Able to work on weekends (off-days on weekdays)

✅ Working hours 1pm to 9pm weekday and weekend 830am to 630pm ( 3 weekdays 2 weekend)
✅ Proficient with basic tech tools (Google Sheets, centre management software, etc.)

What We Offer

🎯 Sales commission for every successful enrolment
🏆 Career progression opportunities (e.g. to Area Manager or HQ roles)
🧩 Training in education sales, centre ops, and communication
📚 A purpose-driven, student-focused team culture