Heritage Immigration is looking for a Case Management Trainee to support our case management team.

This role assists Case Managers in coordinating immigration applications and ensuring clients receive a structured and reliable experience throughout their application journey.

You will be trained in document compliance, case coordination, and application preparation, while supporting the team in managing client cases and communication.

This is a detail-oriented role suited for individuals who are organised, responsible, and comfortable working with documentation and structured processes.

Key Responsibilities

• Support Case Managers in preparing and organising client application files

• Assist in reviewing documents for accuracy, completeness, and compliance

• Help track case progress and maintain internal case records

• Liaise with clients to request documents and provide case updates

• Assist Case Managers in communicating with Mandarin-speaking clients to clarify documentation requirements and application details

• Maintain structured documentation and case records

• Provide administrative and operational support to the case management team

Requirements

• Diploma or Bachelor’s Degree preferred

• Strong organisational and time management skills

• High attention to detail and ability to follow structured processes

• Good written and verbal communication skills

• Proficiency in Microsoft Office, Adobe Acrobat, and Google Workspace

Language Requirement:
This role supports Case Managers in communicating with clients who are more comfortable speaking Mandarin. The candidate should therefore be comfortable communicating in both English and Mandarin to assist with client liaison and document clarification.

What You Will Gain

• Structured training in immigration case management

• Exposure to real client cases

• Experience working in a professional services environment

• Development of analytical, organisational, and communication skills

High-performing trainees may progress into a Case Manager role.

About Heritage Immigration

Heritage Immigration helps global professionals and families build their future in Singapore through Permanent Residence and Citizenship applications.

Our work requires precision, responsibility, and a strong commitment to doing right by our clients.