Summary

The Cargo Agent is responsible for timely processing and screening of import and export documentation. He/she is also responsible for accurate entries of records into Cargo Management System (CMS).

Duties and Responsibilities

• Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner

• Attend to customers in collecting/ delivering of cargo including receiving of payments

• Liaise with warehouse operations team as appropriate

• Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments

• Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database

• Sorting and dispatching of cargo documents in accordance to airline requirements

• Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transhipment traffic

• Conduct tracing activity and any other relevant action following short/ over shipments of documents/cargo

• Update filing as necessary

• Supervising a team of subordinate working under the sections

• Ensure compliance with all workplace safety, security, and health policies and procedures

• Any other duties as assigned by the duty manager or step up to take supervisory role in the absence of the supervisor