Position title : Call Centre Support Officer

Location: Redhill

Working Day: 6 days ; off day - 2 days 

Working Hour: Rotating shift (7am-3pm ; 3pm - 11pm ; 11pm - 7am)

***Will only involve midnight shift after joining half year or 1 year

Salary : Basic $2300 - $2500 + KPI performance bonus = Roughly gross $2800 - $3000

Job Scope

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

Requirement

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Able to work on rotating shifts, including weekends and public holidays.

Interested applicants, WA your resume to +65 9136 9792 or email your resume to [email protected].

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279